First National Real Estate Lewis Prior

Rented with Lewis Prior for 3 long and painful years. I am disappointed as they lost/misplaced critical documents a couple of times throughout the tenancy including applications for co-tenants (one who needed proof of address for Gov. Agencies) and also bond release forms. The feedback from the rent inspections were inconsistent. We never were required to have a reinspection and we always had the place looking immaculate, but the feedback was quite puzzling. One person would come and inspect and there were 2-3 things to work on for next time, then another person would inspect and there were close to 20 things to work on- the record was 22! How can you say 'thanks for keeping the place in a clean condition' when there are apparently that many issues? Reading the lists were quite deflating as most have been things that were addressed. Things like 'evidence of leaf litter on the bark' from the wind the night before, or 'water marks on shower'. Don't they realise people live in the house and need to shower in the morning before work?? The bond in the end took over 3 months to return. Much longer than my fiance's bond whose lease ended weeks later than mine. The agent apologised for the form apparently being misplaced.
Their slogan is "Good management or good luck!" Unfortunately, in my experience, they don't have either. Now that I own a home I would never use any of their services. Thank you for the motivation to buy my first home.